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Order Processing

Please allow 1–2 working days for your order to be processed and completed.

Refunds & Exchanges

Refunds and exchanges will only be accepted within 30 days from the date of purchase. To qualify for a refund or exchange, items must be unused, in their original packaging, and accompanied by proof of purchase.

Returns and exchanges may be done in-store between 07:00 and 08:00 only.
Please note that this is the only time the store will be open for walk-ins and exchanges

Order Collection

Please only collect your order once you have received an email confirming that your order is ready for collection.

Collections take place between 13:00 and 15:00.

Required upon collection

Email confirmation from the store

The recipient of the order will be required to sign for the collection of the parcel

We strongly encourage parents to collect parcels themselves, as there is a risk of parcels being misplaced or lost if collected by learners. Once a parcel has been signed out, the store will no longer be held responsible for it.